Untether Operations
PROFIT-FIRST PROCESS REDESIGN · AUTOMATION · AI
Find what limits profit. Fix that.
Most AI, automation and ops projects do not increase profits. Untether Operations
finds your constraint first, then determines the highest-return fix: people and
process, systems you already own, automation, AI, or a small custom build.
Take the free 2-minute Profit Constraint Stress Test.
See your core result immediately. No email required.
Selected outcomes: a multi-day customer-success backlog to near zero with no added
headcount; two-year post-acquisition process problems reworked in four months; requirements
work 50% faster with 90% fewer errors; inside an MSP that grew from $3M to $8M, ramp
cut 75% and early churn from 20% to 5%.
Where I tend to be useful
Operational diagnosis and process redesign; automation and AI; requirements and
systems work; embedded operational leadership. Named specialties:
owner-dependence remediation and
white-label AI and automation services for MSPs.
Case studies
A rental-equipment platform wanted me to scale their customer success team
efficiently; the constraint was upstream in quoting, and a guided quote wizard took
the multi-day backlog to near zero with no added headcount. A post-acquisition
transformation at a $100M+ IT company had stalled for two years; diagnosing and
aligning the interdependent processes across seven business areas enabled more
progress in four months than the previous team accomplished in two years. Internal
AI tooling for
requirements work at an enterprise automation consultancy cut completion time 50%
with 90% fewer errors and was adopted firm-wide.
The Profit Constraint Stress Test
A free 2-minute diagnostic across the four gates every business has to pass:
Demand, Delivery, Economics, and Cash Flow. First, select your prediction. Then,
answer nine questions based on what's actually happening in your business. You'll
immediately see where your answers point. The place where pain appears isn't always
the best place to intervene. Core result is instant, personal review is optional,
and there is no sales call.
The Approach
Time saved is only capacity. Anyone can save you time somewhere. But capacity only
creates economic value when you can use it where the business is actually
constrained. That is why the diagnosis comes first: find
the constraints, verify the causes and economics, then implement the highest-return
fixes, whether that is people and process with written rules and training, a system
you already own used differently, deterministic automation, AI, a small custom
build, or a mix. Sometimes it is leaving a process alone, because the cost of
change surpasses the benefit.
How it lasts
Built to keep working after I leave: judgment becomes written standards and decision
rules, proven on live work, with a process that captures its own exceptions and
feeds them back in. Build tools used directly: Make, Zapier, Workato, Python, APIs,
and LLM integrations. For heavier engineering Alexander writes the spec, runs the
build with the client's developer, and owns the outcome.
Who you're working with
Alexander Moen, founder of Untether Operations: 15 years across operations, product,
sales, automation, and founder-led businesses, usually in situations where the
obvious problem turned out not to be the real one. If you request a Personal
Constraint Review, he reads the submission and records the response himself.
Start here
Take the free Profit Constraint Stress Test,
schedule a call, or write to
AMoenEnterprises@gmail.com.
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